The Face of Our Family: Veterinary Receptionist at Hampton Veterinary Hospital
Are you a master of first impressions who loves people just as much as pets?
At Hampton Veterinary Hospital, we know that our reception team is more than just "front desk" staff—they are the heartbeat of our clinic. We are a privately owned, three-doctor practice on the beautiful NH Seacoast, and we’re looking for a Veterinary Receptionist who understands that exceptional medicine starts with extraordinary communication.
Whether you are a seasoned veterinary professional or a customer service superstar looking to transition into the animal health world, we want to hear from you. We value personality, empathy, and a "can-do" spirit above all else.
The Hampton Vet Difference
- Privately Owned & Personable: We aren’t a corporate machine. We answer to our clients and our community, not a boardroom. This means more time for genuine connections and less time dealing with red tape.
- A Supportive "Work Family": We believe in a culture of kindness. We support each other during the busy rushes and celebrate each other’s wins. Here, you’re never just a number.
- Respect for the Role: At HVH, our receptionists are vital members of the team. You are the conductor who ensures the hospital hums smoothly and every client feels heard.
- Real Work-Life Balance: Enjoy your weekends! Our team benefits from a no-weekends schedule, so you can actually enjoy the Seacoast lifestyle.
The Perks & Benefits
- Competitive Pay: Negotiable and dependent upon your experience.
- Generous Time Off: PTO and paid holidays.
- Health & Wellness: Health and dental insurance, plus an Employee Assistance Program (EAP).
- Security: Short-term disability coverage.
- The Extras: Uniform allowance and deep employee discounts for your own furry family members.
The Impact You’ll Make
As our Client Care Coordinator, you are the voice and face of our practice. Your role involves:
- Client Connection: Greeting pet parents with empathy, managing check-ins/check-outs, and being the friendly, professional voice on the phone.
- The "Air Traffic Controller": Managing a complex schedule, triaging phone calls, and ensuring the doctors and technicians stay on track.
- Advocacy: Answering client questions about preventative care and hospital policies with confidence and clarity.
- Financial Accuracy: Processing payments, managing patient records, and helping clients navigate pet insurance.
- The "All-In" Mentality: Jumping in wherever the day takes you—from helping a client to their car with a heavy bag of food to supporting the clinical team when an extra set of hands is needed. (Must be able to safely lift up to 50 lbs).
Who You Are
- Experienced in Service: You have a background in customer service, hospitality, or medical reception. Experience in the veterinary field is a huge plus, but we are happy to train the right person!
- A Communication Pro: You can handle a multi-line phone system while greeting a puppy and calming a worried pet parent—all with a smile.
- Tech-Savvy & Organized: You have a sharp eye for detail and are comfortable learning new software systems.
- Positive & Reliable: You bring good energy to the team and understand that our clients and patients rely on your presence.
Ready to find where you belong?
If you are a dedicated, personable, and organized professional seeking a fulfilling long-term home in Hampton, NH, we want to meet you!
